Frequently Asked Questions

All bookings are made through the Greenly app. Just create an account and choose the service you need. The app will ask you a few questions about your gardening needs and when you would like the service to be scheduled. Once paid through the app, your booking is confirmed. Check out our recurring services – you make just one booking, choose how many times per week and when you want the gardeners to come and are billed monthly. For custom services, chat with us.

Yep! Just log into your account and add the address. Be sure to select the address you want to use for each booking.

We know things don’t always go as planned. If you need to cancel or reschedule a booking, just chat with us and our customer care team will be happy to assist.

Nope! Go out and enjoy your day. There is no need for you to be home while our gardeners are there. You can even book services while you’re away on vacation, like Plant Sitting, so that you come home to well cared for plants or a fresh garden!  Just leave any instructions, i.e. the key is under the mat, for the gardeners when you make the booking.

Currently, we are operating only in Dubai. We serve all areas in Dubai, so no matter where you are – we’ve got you covered. You can see a full list of areas on our Locations page.

All payments must be made through the Greenly app at the time of booking. Don’t worry about running to the atm for cash.

The minimum booking is for 2 hours, so have a think and see what else our gardeners can do while they’re there.

Our services differ in price depending on the service, whether it’s one time, recurring, or custom. But what you can count on is that all of our pricing is upfront, fair, and affordable. You will know the price at the time of booking and all payments are made through the Greenly app. You don’t have to worry about prices change, paying in cash, or unexpected costs. You can find the price listed for every service on each service page. For custom services, chat with us and get an instant quote.

Log into your Greenly account on the app and click on account details. You can change or add your address there.

Log into your Greenly account on the app and click on account details. You can change your phone number there.

Log into your Greenly account on the app and click on account details. You can change your email there.

At Greenly your satisfaction is a priority for us. If you are unhappy with your service or want a refund for some other reason, please chat with us to make the request.

Your happiness is our priority. After your service, you will be sent a message asking you to rate the service you received. Our customer care agent will follow up with you if you let us know that you are not satisfied with the service. Or you can chat with us.

If there is any damage done to your home or garden, please chat with us immediately.

Yes! We know that not everyone has a green thumb and are here to help. Getting care instructions from our gardeners is included in our Plant Doctor service. To get started, make a booking through our app.

Yes! Check out Power Washing in the services menu for more information.

Some of the most popular services we offer are Garden Care, Plant Care, Plant Doctor, Lawn Mowing, Power Washing, and Tree Trimming. We have many other services available which you can find listed on our app and website, but if there is a service you would like that is not listed, please chat with us and let us know your garden needs. Our gardeners may still be able to help. You can find a description of each service and what is included on the Greenly app or website.

We have many gardening service packages that include a variety of options, but we understand that every garden is different. If you would like a service that is not listed, please chat with us and our gardeners may be able to help.

Sure! Just book the services you need through the Greenly app and our gardeners will be there at the time you request.

We have many gardening service packages that include a variety of options, but we understand that every garden is different. If you would like a service that is not listed, please chat with us and our gardeners may be able to help.

We offer a wide range of services that include everything from watering plants and mowing the lawn to power washing your driveway. To find out what each service package includes, please click on each service in the Services & Pricing menu. If you have any questions, please chat with us.

Absolutely! There is no need for you to be home while our gardeners are there. Just leave any instructions, i.e. the key is under the mat, for the gardeners when you make the booking. We can take care of your indoor and/or outdoor plants while you are away so that you come home to healthy, thriving plants or a well-taken care of garden. Check out our Plant Sitting, Garden Care, or Plant Care services.

Our recurring services are great because you only need to make one booking and are charged on a monthly basis until you cancel. The gardeners will come regularly throughout the month based on the dates and times you choose during booking to complete the service.   Another benefit of recurring services is that you will have the same gardeners every time and a discounted rate.

No problem! Just chat with us and our customer care team will be happy to help. All payments must be made through the Greenly app, even last-minute extras.

We don’t have a rewards program yet but hope to have one soon. However, you can save by booking our recurring services.

Absolutely! We all have our favorite products and at Greenly we understand that. Just leave instructions when you make the booking, or tell the gardeners when they arrive.

At Greenly we want to make things easy for you. So just chat with us and our customer care team will answer any questions you may have, or they will contact the gardeners directly if needed.

The minimum service booking is for 2 hours, but if the gardeners finish the job in less than 2 hours then they leave. But don’t worry, even if it takes less than 2 hours, our gardeners will do an exceptional job!

At Greenly we know your time is important and while our gardeners strive to be on time, sometimes things happen – whether it’s traffic or some other unavoidable delay. You will receive a message at the time of your booking asking if the gardeners have arrived. If they have not arrived, please respond to the message and let us know. We will contact the gardeners directly and follow up with you.